Overview
Real-time AI + human support operations · last 24 hours
Live
Platform health
Trading engine
Operational
45ms
Order routing nominal · 1.2M/day
Payments
Degraded
2–4h delay
Bank transfer partner running behind schedule
Portal
Operational
120ms
Login + account services healthy
Market data
Operational
15ms
All feeds live · spreads normal
AI performance
Deflection rate
58%
+4.2 pts
CSAT (AI)
4.6/5
+0.3
Median resolve
4.2s
−9.8m
Escalations
12%
−3.1 pts
Deflection · hourly
Escalation queue
AR
Ahmed Al-Rashid
EQ-001
Critical
Margin 118% · AI flagged before request
0:14waiting
LC
Luca Cortez
EQ-007
High
Withdrawal dispute · 48h+ pending
1:02waiting
PM
Priya Mehta
EQ-012
High
KYC rejection · requests manual review
2:18waiting
OK
Olumide Kene
EQ-019
Medium
Regulatory question · AI escalated
4:41waiting
YT
Yuki Tanaka
EQ-024
Medium
Statement request · Feb 2026
6:02waiting
Client context
AR
Ahmed Al-Rashid
EQ-001 · Standard
Verified
Balance
$2,500
Margin
118%
Leverage
1:100
Segment
Small retail
KYC
Verified
Joined
Mar 2024
AI summary
Client asked why a 0.5-lot XAUUSD buy was rejected. I explained insufficient margin ($1,172 required vs $850 available) and flagged that current level is 118% — trending toward stop-out. Offered deposit flow; client requested agent. Priority: margin risk.
get_trade_rejection_reason
TRD-88821 · insufficient_margin
0:03
get_margin_status
level 118% · used $1,722
0:05
get_account_info
balance $2,500 · verified
0:06
Live conversation
AR
Why did my trade get rejected?
09:41:08
get_trade_rejection_reason
→
TRD-88821 · insufficient_margin · required $1,172.75 · available $850.00
get_margin_status
→
level 118% · used $1,722.60 · stop-out 50%
Insufficient margin, Ahmed. Your 0.5-lot XAUUSD buy needed $1,172.75 — you had $850.00 at the time. Your current margin level is 118%, trending toward stop-out at 50%. Want me to walk you through adding funds or reducing exposure?
09:41:12 · 4.2s
AR
Can I talk to a person about this?
09:41:24
Of course. I'm connecting you with an agent now — they'll see your full account state and what we've discussed so far. Hold tight.
09:41:25 · escalating
Take over from Equiti+ and message Ahmed…
Take over